Privacy policy

Effective July 24, 2024

Introduction

Welcome to TemplateHive. We are committed to protecting your privacy. This policy outlines how we handle your personal information if you’re a TemplateHive user or visitor to our website. It applies to all our services and any other technologies we may develop or use in the future.

Who We Are

TemplateHive is a marketplace for online code and templates, operated by Blazing Group, Inc. When we say ‘we’, ‘us’, or ‘TemplateHive’, we refer to Blazing Group and any of our affiliates.

Personal Information We Collect

We collect personal information about visitors and users of our site. The most common types of information we collect include:

  • Names, email addresses, IP addresses, contact details
  • Transactional details, payment information, tax information
  • Survey responses, support queries, forum comments
  • Web and email analytics data
  • Information about your device and interactions with our site using cookies and similar technologies

How We Collect Personal Information

We collect personal information in the following ways:

  • Directly: When you provide it to us (e.g., when you create an account, make a purchase, or communicate with us).
  • Automatically: As you navigate through our site (e.g., via cookies).
  • From other sources: Including third-party services (e.g., payment processors).

Use of Personal Information

We use your personal information to:

  • Provide and manage our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Improve our services and develop new ones
  • Send you technical notices, updates, security alerts, and support
  • Comply with our legal obligations

Sharing of Personal Information

We share your personal information with:

  • Service providers who help us operate our business (e.g., payment processors, hosting services)
  • Professional advisors (e.g., lawyers, accountants)
  • Authorities if required by law
  • Third parties in connection with business transfers (e.g., mergers or acquisitions)

International Transfers

We are based in the United States of America (USA), but we may transfer your personal information to other countries, including those that may not provide the same level of data protection as your home country. When we do, we ensure that appropriate safeguards are in place.

Data Security

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Asia, the USA, and Europe. We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration, and destruction of the personal information we process, including username and password authentication, two-factor authentication, and data encryption where appropriate. Unfortunately, data transmission over the internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its security.

Your Rights

Depending on the jurisdiction you are located in, you may have the following rights, as provided under applicable law and subject to any limitations in such law:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information
  • Object to or restrict our use of your personal information
  • Receive your personal information in a structured, commonly used format

Please note that, prior to any response to the exercise of such rights, we may require you to verify your identity or confirm the specific right that you’re seeking to exercise, by providing any or all of the following information, in accordance with the provisions of the applicable law in each country: (i) name and address or other means to communicate the response to your request; (ii) documents proving your identity or, of your legal representative, if applicable; (iii) a clear and precise description of the personal information in respect of which the applicable right applies; (iv) the express manifestation to revoke your consent to the processing of your personal information and, therefore, not to use it; and (v) any other element that facilitates the location of the personal information.

Cookies and Web Analytics

We use cookies and similar technologies to collect information about your use of our site. For more information about how we use cookies, web beacons, and similar technologies see our cookie policy here and for more general information on cookies, see https://www.allaboutcookies.org.

Occasionally, we will use third-party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an ad for our products and services when you visit a different Site. Read more about your options in our cookie policy. However, please note that TemplateHive is only responsible for data collected directly on our Sites. We cannot in any way be responsible for the collection and/or processing of your personal information on any third-party website, therefore we recommend that you consult the third party’s privacy notice and policies before providing any personal information.

Marketing Choices

We may send you marketing communications by email about products and services that we feel may be of interest to you and will obtain your consent, where it is required by law. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Children's Rights

Our Sites and/or Products are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our Sites and/or Products or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the Sites and/or Products for you!). If you are aged between 16 to 18 years, you can browse the Sites and/or Products but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites and/or Products.

Public Information

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third-party Author) whether via our Sites and/or Products or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites and/or Products, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this policy will not apply.

Changes to this Privacy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we do change the policy, we take steps to notify you about such changes, where required by applicable law. A copy of the latest version of this policy will be available on this page or other websites.

Contact Us Information

If you have any questions or concerns about this policy or our practices, please contact our Data Protection Officer at https://templatehive.net/contact-us.

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